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Sage Software Recommends New Technologies to Watch

Sage softwareSage software is always at the leading-edge of innovation. In 2016, the company’s chatbot, “Peggy,” made her debut. While she could only respond to simple commands like “How much do customers owe me?” and “What’s our gross revenues for the month?” the new chatbot continues to evolve as a so-called “smart” assistant.

Peggy, and other innovations like this, demonstrate just how far the world of technology has come, and how it continues to evolve. Sage software embraces new technology and adds it whenever it makes sense to do so for their customers. Here are the areas that Sage is watching. You may wish to keep an eye on them, too.

Three Tech Areas to Watch

Technology evolves at a speed today which was previously unheard of in decades past. Innovations can be sweeping or incremental, completely disruptive or simple updates. Devices such as smartphones available today hold more computing power in a pocket-sized device than most offices had twenty years ago.

The following three tech areas are ones to watch now, for these are the areas affecting companies in manufacturing, distribution, and many other industries. Even if they aren’t impacting your business now, they will, and soon.

  1. Chatbots and autonomous interfaces. Sage software’s “Peggy” is a great example of a chatbot. While it may seem odd to be typing queries and speaking with an AI chatbot, most of us have done this without even noticing we’re not speaking with a human being. Banks, retail websites, and other companies are using chatbots that think, learn, and respond intelligently to simple questions. Someday, even a computer mouse and keyboard may go the way of the quill pen and inkwell.
  2. Artificial and collective intelligence. Systems that learn as they grow are “thinking” computers. Data collections through the internet of things are making it imperative that larger volumes of data can be handled efficiently. AI and collective intelligence systems can process, sort, and distill such data.
  3. Blockchain technology: Perhaps nothing is more disruptive than blockchain technology. Originally used to create, mine, and trade digital currencies such as bitcoin, blockchain is poised to take off as a secure data transfer method with applications beyond the banking and finance world. Any industries that work as intermediaries between two parties may be able to use blockchain technology to keep transactions and information secure. While the future applications of blockchain are uncertain, it’s like we are watching the start of the era of the printing press or the application of the telephone to the world of business. It has that much potential to transform industries. Smart contracts on the Ethereum blockchain may make third-party contracts obsolete someday.
  4. Money transfers: New digital technologies have helped online-only banks open their virtual doors to customers. With lower overhead and infrastructure, they can afford to pay higher interest. Automatic bill pays, e-checks, and other forms of electronic money transfers are all new technologies that have changed how companies conduct business. One-click invoice payments may be on the horizon for many small businesses who currently can’t offer the same secure one-click payments as the bigger companies can offer.

Will these changes bring us faster, better workplaces? That remains to be seen. Some innovations—the 8-track tape or Beta videotapes, anyone?—came and went. Others, like the cell phone, have evolved into a basic daily necessity for the workplace. No matter what you think of these technologies, innovations such as AI, chatbots, smart contracts, blockchain technology, and more are what the business and technology world is looking at these days for the next big idea of the future.

IWI Consulting Group

IWI Consulting Group helps businesses gain insight into their operations, inventory, and profitability. We provide software and support for a wide range of industries throughout Canada. For more information, please visit IWI Consulting Group or contact us today.

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2018 DocLink Evolution Roadshow!

DocLink

2018 DocLink Evolution Roadshow!

Eaton Centre, Toronto, ON

March 27, 2018 | 9AM – 1PM

DocLink Evolution is on the road this year, stopping in major cities across North America. DocLink Evolution is for any and every DocLink user seeking DocLink roadmap and updates, training, enhancements to business process configurations, advanced feature education, and the inside scoop on how DocLink will evolve next.

Going paperless is easier than you think. Learn tips and tricks for managing your data flow, enhancing your business processes and more. Register for this roadshow at its stop in Toronto.

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Cloud-Based Sage Software: Solution or Promise?

Sage softwareSage software includes both on-premises and cloud-based versions. It is the latter that we’d like to address since some people hear “cloud” and think it is insubstantial—here today, gone tomorrow.

Nothing could be further from the truth.

Cloud-based enterprise resource planning (ERP) software offers a lightweight, agile system that is easier to implement, mobilize, and customize and a feature-rich enterprise system that is powerful enough to support every aspect of your business. Sage Business Cloud offers you the best of Sage products combined with mobile, agile features only available through cloud systems.

Site-Based ERP Has Its Place

Many site-based ERP systems have helped businesses to grow and be profitable by streamlining the entire business from manufacturing, warehousing, sales, and financial management. Such ERP systems have been customized to meet specific company requirements and have been entrenched in company processes. On-premises implementations were required for these critical systems because of the need for reliability, speed, and control. Because of this, while many other business systems have moved to the cloud, ERP has been one of the last to do so.

Legacy Systems Losing Ground to Cloud

In almost all areas of software adoption, legacy systems are losing ground while cloud-based systems are increasing in popularity and adoption rates. Gartner has predicted that at least 30% of businesses will move the majority of their ERP applications to the cloud by 2018. Traditional ERP systems have a reputation for costly, time-consuming deployments and maintenance, outdated user interfaces and inflexibility—the definition of a legacy system.

Cloud-based ERP, such as Sage Live and Sage Intaact, offer flexibility, scalability, security, and cost-savings. It can be your company’s one-stop shop for all its business needs, without the cumbersome maintenance and support needed for on-site ERP.

Cloud ERP Makes Implementation Easier

ERP implementations have been the stuff of legends—major fanfare of a renewed, integrated business model, months of customization, implementation, training, and headaches as the system doesn’t quite live up to expectations. Implementing cloud-based ERP is easier, because often these systems are more modular and provide greater accessibility. In addition, when companies choose to outsource the hosting of their ERP, they do not need to ramp up to accommodate, train, and support new hardware and software platforms.

Cloud ERP Increases Business Agility and Transparency

Systems such as Sage Business Cloud can help your company with issues of both transparency and agility. Sage offers your sales department immediate views of their work. It is a Salesforce platform that offers real-time collaboration and mobile data. You can even link banking information with it to accommodate payments through Salesforce’s world-class CRM system.

When your business is growing, whether through increased sales, geographic expansion, or acquisition, cloud ERP systems can help your business be agile and flexible. By leveraging cloud ERP capabilities, such as improved access and transparency, organizations transform processes to ease growing pains. Cloud ERP can ease the migration of shared processes and data, helping to move toward integrated systems and provide multi-location access.

An easy-to-use, mobile user interface is expected today, which means that Internet and mobile offerings need to be provided. Cloud-based ERP software allows for much easier delivery of corporate data and information on mobile platforms allowing employees, supplier, and customers access to critical data on any device and from anywhere.

Cloud ERP Saves You Money

Cloud systems can cost much less than older legacy systems. Site maintenance and security are taken care of by the cloud provider, so you don’t have to worry about them. You don’t need to purchase expensive hardware or pay the salaries of IT people to maintain an extensive network of computers. Instead, all this is taken care of by Sage software, who maintains both Sage Intaac and Sage Live.

When it’s time to choose new ERP software for your business or update your CRM system, choose Sage Business Cloud. Cloud software isn’t light and fluffy. It’s a robust software package that can provide your company with the edge it needs to achieve even greater success.

IWI Consulting Group

For Sage software, visit IWI Consulting Group. We offer Sage ERP, Sage Intaact, Sage Live and many more products to boost Canadian businesses. For more information, visit IWI Consulting Group or call 1-866-916-3851.

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Sage ERP and IoT: Transforming Manufacturing Best Practices

Sage-Manufacturing-IoT Best Practice - IWI ConsultingSage ERP, along with innovations such as the Internet of Things (IoT), is changing how manufacturers view and use best practices.

The Internet of Things is the interconnectivity of devices and objects in which software is embedded to track data. Through the IoT, networks can include buildings, vehicles, software, and more. The data derived from the IoT can improve delivery times, production management, safety, and much more, depending on how it is used.

Used wisely, the IoT—along with Sage ERP—can provide you with unprecedented amounts of data that can help you manage all aspects of your business better.

Monitor Shop Floors

One of the innovations affecting manufacturing from the IoT is the ability to monitor conditions on the shop floor. Sensors embedded in equipment, pallets, trucks, and other devices can relay information and make adjustments based on real-time data.

For example, think about plant equipment that can get hot during operations. Plant equipment sends temperature data to the HVAC controls, which understands that the rising temperatures may affect quality output. It then adjusts the fans to blow cool air over specific equipment in use, and keep the temperature at an optimal level, so that outputs maintain quality standards.

Such equipment may also provide enough data to help you gauge the time between routine maintenance tasks, as well as the shelf-life of components, or weigh the need to take something offline for maintenance. Predictive maintenance schedules can also be adjusted based on IoT data, making such schedules more in sync with actual equipment needs. The IoT takes the guesswork out of the shop floor.

Improve Safety Based on Data

Data from such sensors via the IoT can also be used to enhance workplace safety. Workplace safety is a major concern for everyone, but especially for manufacturers.

Data—relayed from sensors embedded in equipment, HVAC units, and air sensors—can monitor conditions and notify plant managers when such conditions stray outside acceptable levels. Items that can be monitored include air quality, ambient temperature, and more. This data can then be used to assess whether workers need more frequent breaks.

Additionally, machinery can be serviced according to IoT data. This keeps it in better working order so it jams less often, breaks down less frequently, and otherwise prevents problems that can impact safety. Even something as simple as a wet floor with sensors in it can trigger warning signs to flash that keep people from slipping and sliding.

If your plant uses mechanized vehicles to move equipment, raw materials, or finished goods, the IoT can be used there to improve safety, as well. Vehicles outfitted with safety sensors connected to the IoT can monitor driving habits so drivers who exhibit safety best practices can be rewarded and those who take risks can receive remedial training.

Lastly, all the data collected from the shop floor can be used to enhance safety training programs. With the data at hand to identify all the potential issues, you can target training sessions to address specific needs based on data from your manufacturing plant.

Democratization of Data

Free and open access to data through the IoT and systems such as Sage ERP means that everyone involved in the manufacturing process can use data available to them. A warehouse foreman has the same access to shop floor data as the CEO or COO.

Why would you want free and open access of data in your company? Today’s job are interconnected. No job or unit works in isolation. Seamlessly taking orders, producing goods, and shipping them in a timely fashion requires teamwork throughout the company. The IoT can provide data from every point in a manufacturing company to a centralized system, such as an ERP system, that produces vital data for everyone. Access to such data can encourage teamwork, collaboration, and improvements that benefit everyone but, most importantly, benefit your customers and your business.

The IoT is really forcing many manufacturing companies to change how they think about their workplace. It’s helping to save costs for repairs and maintenance, improve worker safety, and address data access issues. Sage software, including Sage ERP aligned with the IoT, can help you collect, store, and utilize such data effectively in your company. It’s a big change, but one that is worth it in terms of competitiveness, lowered costs, and improved workplace safety.

Sage ERP Software from IWI Consulting Group

IWI Consulting Group is a Canadian-based firm that assists businesses of all sizes to adapt the best ERP systems for their needs. For more information, visit IWI Consulting Group or call 1-866-916-3851.

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Recruit the Best and Brightest with Sage People

Sage PeopleSage software, such as Sage People, can help you solve the ongoing problem of finding and recruiting talented people for open positions in your company. It’s getting harder to recruit and retain great talent. According to Glassdoor, the recruitment website, the market has shifted to one in which job seekers have more options than before. The current ratio of unemployed Americans is now 1.4 to 1 in 2017 compared to 6.6 to 1 in July 2009. This means fewer applicants for jobs and a more difficult time for employers to find the best people to fill vacant positions.

One way to improve your recruiting average and to shorten the time it takes to attract qualified candidates is to use software such as Sage People. Sage People offers award-winning human resource management software that’s available to companies of all sizes. It helps you manage personnel, records, positions, and more—so, when the time comes to recruit, you are ready.

Sage People: Shorten Recruiting Time

Old-fashioned methods of recruiting meant sending out lots of classified ads and hoping for a flood of qualified resumes. Most of the resumes that came in weren’t qualified and, among those that were, it was hard to sort out the serious applicants from those just looking to see what was out there on the job market.

Today, the motto is ABR—always be recruiting. Recruiting doesn’t stop when jobs are filled. Instead, people-focused companies are always recruiting and promoting their brand. Recruiting is now part of brand management and a shared responsibility among marketing and human resources. By promoting a positive brand image, companies gain attention from people who, when they finally do start looking for work, come to them first because their brand image is already strong.

Sage People includes a platform that helps recruitment managers find the best people and onboard them as soon as possible. By automating the onboarding process and many of the tedious tasks that come with a new hire, you can get people through the paperwork and to their actual work as soon as possible.

Tips to Promote Your Employment Brand

Want to promote your company as an “employment brand” or a great place to work? Here are some ideas to get started:

  • Use Sage People to create a database of potential candidates. Gather resumes and business card information from people you meet at conferences, business events, and more. Add them to the database and, when it comes time to recruit, use your database first.
  • Update the Careers page on your company website. Most Career pages are a sleeper, offering little insight into the company, its culture, or its values. Instead of posting a laundry list of jobs, add character to the page with images of the employees from company events, products, services, and more. Add tips for job seekers about what it’s like to work there and how to get a good job. Don’t be afraid to make your Careers page unique.
  • Encourage employee referrals. You know the people who work at your company are great and birds of a feather tend to flock together. A referral is usually stronger than a cold lead because those who are referring new employees have already told candidates everything about what it is like to work at your company. You already have a very interested candidate for an interview.

Managing Paperwork

Once you have candidates in the pipeline, what then? Sage People enables you to manage the recruiting and hiring process using the tools found in the Sage software. Work through your database, record results, and then add someone as a new hire once the happy moment has occurred.

Now that you have new hires, what then? Onboarding is shorter with Sage People. Let the new hire complete paperwork before their first day at work so they can start with their actual job tasks. This makes people feel like they belong to a company faster than a slow onboarding process. It also improves productivity and retention.

Sage People and Sage HRMS from IWI Consulting Group

Sage People and Sage HRMS are two Sage software products that can make a big impact on your recruiting, hiring, and human resources management abilities. IWI Consulting Group is here to help you choose the right software for your needs. We are a Canadian-based company that assists businesses of all sizes to find the right software for productivity and profitability. For more information, visit IWI Consulting Group or call 1-866-916-3851.

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How an ERP Can Help Improve Your Cash Flow

enterprise resource planningEnterprise resource planning systems (ERP) offer more than a great way to manage the information from all areas of your business. They also provide you with better cash flow management.

Businesses need cash to fuel growth, development, and innovation. Better cash flow management ensures that you have the necessary cash to make sound investments into new projects. It helps your business flourish. Here’s how an enterprise resource planning system can help your business grow.

What Is Enterprise Resource Planning?

An ERP or enterprise resource planning system is business process management software. It integrates and automates many back-office functions to help you improve productivity. ERP systems such as Sage 300cloud (cloud-based ERP) offer many advantages to your business.

Improves Cash Flow

Enterprise resource systems help you automate and integrate systems and processes throughout your company. It can automate routine tasks such as billing and invoicing, and integrate with systems such as accounting and finance to run reports on unpaid invoices, past due invoices, cash flow, and much more.

ERP systems such as Sage 300cloud (formerly known as Sage 300) can help you with:

  1. Late purchase orders: It can be frustrating when orders aren’t shipping out quickly. Customers get annoyed, and delays in shipping items may delay payment. Late purchase order reports can help you keep track of partial orders, delayed shipments, and other issues that may be keeping you from fulfilling orders promptly. You can then follow up, improving both cash flow and customer service.
  2. Planning reports: Purchasing and planning reports can help you plan your inventory more effectively. Businesses often have most of their capital tied up in inventory purchases, and any excess inventory merely takes up space and bogs down money that could be spent elsewhere. Purchasing and planning reports can help you decide what to restock and when to order it. It helps you plan more efficiently and effectively for the future to keep stock levels sufficient without creating overages.
  3. Improved workflows: Streamlining your workflow can save you time and money. ERP systems automate as well as integrate. Some processes may benefit from automation. Time can be wasted with manual tasks. This may save you considerable time, and as the old saying goes, time is money.
  4. Past-due invoices: Integrated systems also enable you to follow up on past due invoices easily. When you can see all of the open invoices and the day outstanding, you can prioritize around the oldest ones first. Following up on open invoices can add cash back into the cash flow and close out some past due accounts. It is easy to see these open invoices on an ERP system.
  5. Current cash flow: ERP systems provide you with accurate, real-time reports. These reports can help you keep a close eye on your cash flow. Many companies now struggle to understand their cash flow simply because they lack data on specific transactions, patterns, and more. With easy-to-run reports, you can quickly review your current cash flow situations. More importantly, you can get to know your cash flow and how it fluctuates on a daily, weekly, or quarterly basis. It’s the start of regaining control over your cash flow.

Sage 300cloud (formerly known as Sage 300): Great ERP from Sage Software

Many ERP systems can help you improve cash flows, but only one can do that and more—Sage 300cloud (formerly known as Sage 300) . Sage 300cloud (formerly known as Sage 300) , the cloud version of this popular Sage ERP software, can help you build a strong foundation for growth.

Sage 300cloud (formerly known as Sage 300) reduces time-consuming manual tasks, automates workflows, and more. Its accountability capabilities enable you to quickly and easily see and manage your cash flow, invoices, purchase orders, and more. The improved data from Sage 300cloud (formerly known as Sage 300) enables you to make better business decisions.

Sage 300cloud (formerly known as Sage 300) is available from IWI Consulting, a Sage Accpac Toronto business consulting company. We can help you improve your business’ efficiency with the right software. This includes helping you see and manage your cash flow.

For more information, please visit IWI Consulting Group or contact us today.

 

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Small Business Accounting Software: A Practical Guide for Growing Businesses

Learn how small business accounting software helps streamline financial management, improve cash flow visibility, and support smarter business decisions. Discover when it’s time to upgrade to a scalable ERP solution that grows with your business.

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Sage People Aligns Leadership and Employees

Sage PeopleIn August, we began a series looking at the use of HR software such as Sage People. Among all the departments in your company, human resources are probably the last department to use data and analytics to improve performance. It may seem cold and unkind to refer to people as data or statistics, and we would agree that you can’t reduce human beings to numbers. But you can manage your organization better if you do so with the numbers in mind; the number of new hires, vacancies, training days, and more can all help you improve how your company recruits, hires, and retains employees.

The Challenge of Becoming a “People” Company

People-based companies run a little differently from other companies. While the definition of a people-based company may vary depending on who you asked, the accepted definition is that a people company puts people first. People are viewed as the most valuable asset, not the land the company owns or the patents they hold or another asset. The knowledge, skills, and abilities of the workers are paramount.

Even during times when it is difficult to find people with specific skill sets, a people-company typically has no problem attracting great talent. That’s because it develops a reputation for being a wonderful place to work. This leads to fewer recruiting costs and challenges and continues to generate positive results for the organization.

Leader Perspective Differs from Employee Perspective

Sage produced a study earlier this year that examined many aspects of companies claiming to be “people” companies and the attitudes towards such companies. One thing that stood out in the study is the discrepancy between how corporate leaders viewed their companies and how employees within viewed them.

The results indicated that 55% of senior management within a company viewed it as a people company while about 29% of employees within the same company held that view. Prospective employees viewing the company from the outside were also asked if they thought the same company was a people company, and 34% said it was.

What accounts for the discrepancy? Leaders seemed to hold a different opinion of the company from the workers and potential employees.

One key area that may account for the difference is in the area of communication. The leadership team may be aware of all the things the company does to put people first and to treat people as the most important asset, but somehow, this isn’t being communicated to the employees. For the employees, the company feels like “business as usual.”

Another reason may be that leaders aren’t listening carefully to the feedback they are receiving from their employees. The leadership team may be implementing actions they believe make the organization people-centered, while the employees are telling them they want and need something different. The results can be a discrepancy between what leadership thinks people want in an employee-first organization and what people actually do want.

Building a People-First Corporate Culture

To build a people-first corporate culture takes time. But there are several steps you can take today to work towards a great people-centric organization.

  • Set a purpose: Purpose-based organizations tend to gather people together around a shared, common goal. It acts like a compass, pointing the way forward. Purpose then builds employee engagement, which leads to a people-centered culture.
  • Improve communications: Work towards two-way communication, with leadership listening more than they talk. Have mechanisms in place for gathering employee feedback. Don’t just go through the motions of gathering feedback but actually listen and respond to it.
  • Add technology: The right technology can put into place the mechanisms by which you can listen and respond to your employees, fostering a culture that puts people first. Sage People helps you gather data on things like employee turnover rates so you can see which areas of your company may need work to help build a better culture. It also helps you assess many areas of your human resources that can be built upon or improved upon as you work towards a people-first goal.

People-oriented companies aren’t new, but they remain rare. The Sage People survey indicates that only about 29% of companies worldwide can make the claim comfortably that they are people-first organizations. Perhaps your company, if it can successfully make the shift, will boost that number. The results you achieve can help you build a better, happier workplace.

IWI Consulting Group

IWI Consulting Group helps businesses gain insights into their operations, inventory, and profitability. We provide software and support for a wide range of industries throughout Canada. For more information, please visit IWI Consulting Group or contact us today.

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IWI Consulting and Sage Software Introduce Sage Intaact

Sage IntaactSage is known for its robust yet easy to use software. The company recently acquired San Jose, California-based Intaact to provide Sage Intaact, financial management solutions that target growing businesses.

Sage Intaact will help small to mid-sized businesses improve their financial management. The software offers a sophisticated and powerful cloud-based infrastructure for financial management, operational insights, process automation, seamless integration, advanced features, and an updated user experience.

Moving Traditional ERP to the Cloud

Customers worldwide are moving rapidly to cloud-based ERP. Sage, always responsive to their customers’ needs, recognized this desire and sought to find or develop new cloud-based products that would exceed customer expectations.

According to a recent study, cloud adoption rates are soaring: 81% of organizations responding to the study have either completed or are in the process of adopting a cloud-based strategy. Cloud-based ERP adoption stands at 27% versus 56% for on-premises adoption, with the remaining respondents choosing SAS.

Benefits of Cloud Software

Cloud software offers greater flexibility, scalability, security. and cost savings.

Flexibility: Cloud-based software can expand to accommodate new lines of business, industries, or other areas of growth. Sage software products are easy to integrate and offer the ability to build out a flexible system based on your business needs, not the limitations of the software. Add modules to provide additional support for human resources, sales, marketing, distribution, and more.

Scalability: As your business grows, you need software that grows with it. Cloud software can easily scale up or down depending on your business needs. Since the cloud consists of many servers linked together through the internet, it’s easy to add more computing power when you need it.

Security: Cloud hosting companies provide the security for your data. You do not have to worry about securing your own servers. It’s all kept behind the walls of cloud-hosted security which tends to be much safer than other types.

Cost-Savings: Traditional site licenses required not just an estimate of how many users would access the software but an investment in hardware to run it. You had to purchase, install, and maintain extensive network servers. That’s all changed with cloud hosting. Now the hosting providers have to offer all of that. You simply need an internet-based device to access the software. It’s a tremendous saving for many companies.

How Sage Intaact Supports Business Growth

Sage Intaact isn’t just about financial management. Sage products seek to be a company’s one-stop shop for all business productivity and enterprise resource management (ERP) software needs.

With the acquisition of Sage Intaact, the company has added a flexible cloud solution that can adapt to changing business conditions and customer demands. With Sage Intaact, you can easily add more users, connect other Sage products to the basic suite, and build out the exact system you need.

Sage Intaact is also a great option for international growth. This is important to many manufacturers seeking to expand beyond the Canadian borders. It can accommodate business within provinces or across oceans with equal ease. It’s perfect for mid-market sized companies looking to grow beyond their existing boundaries, or even for large-scale manufacturers looking for a robust, cloud-based product.

Visionary in the Gartner Magic Quadrant – A Sign of Excellence

Sage Intaact is the only AICPA preferred partner in North America and has the honor of appearing in the Visionary area in the Gartner Magic Quadrant. Not only is it in the Visionary area, it is also cited as a Visionary for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises, and the fastest growing independent provider of cloud Financial Management solutions to the mid-market.

Gartner conducts extensive qualitative research before sharing their updated quadrants. Their review and placement of Sage Intaact underscore its potential to revolutionize the mid-market business management suite of software products.

Talk to IWI Consulting Today About Cloud-Based Sage Intaact

IWI Consulting is pleased to offer our customers Sage Intaact, part of the suite of Sage Business Cloud software products for business productivity, growth, and management. If you would like more information on Sage Intaact, please contact us today. Visit IWI Consulting Group or contact us today.

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New Sage Business Cloud Improves Customer Experience

Sage Business CloudSage ERP systems have helped many companies make great progress towards their revenue and productivity goals. Shared access to information, better data and reports, and integrated systems have helped companies use important information successfully to further their goals.

Now, cloud technology has been added to the mix. No, it’s not what’s drifting across the sky. Cloud technology refers to shared servers, linked through the internet, to form a richer, more robust resource of computing power.

New cloud-based ERP is helping companies in new and innovative ways. Let’s look at how Sage Business Cloud can improve customer service, an important part of the value proposition that businesses bring to their customers.

Cloud Applications Can Improve Your Customers’ Experience

Cloud applications make data accessible to all who need it.

Cloud ERP increases the ability to collaborate with all your stakeholders—from vendors to employees to customers—no matter where they are located. It allows you to give your customers access to information about their orders, services, and invoices. Not only does this increase customer satisfaction, but it also reduces the expense of support and improves efficiency. In fact, a great number of customer service calls can be avoided if the customer has a thorough and accessible portal.

Cloud computing enables companies to be more agile.

Cloud computing allows you to accelerate innovation and slash expenses. In order to truly engage your customer, you need to listen to them. Then, you need to provide innovative products and services that provide value to the customer. With the cloud, you can react quickly to changing customer expectations and build and test ideas faster. You can focus on what you do best and leave the technology to technology experts.

Cloud technology provides enhanced flexibility and scalability.

With your ERP, you can collect customer data, analyze it, and use it to create better products and build solid customer relationships. Cloud ERP gives you the flexibility you need to be responsive to changes in customer requirements. With a hosted cloud, you can harness the capabilities of top-caliber computing without having to build and maintain it. It enables you to quickly respond to increased demand by scaling up to handle additional volume.

Sage Business Cloud: ERP and More

As you can see, cloud-based software offers many advantages. Improved customer service through a scalable, faster business response is just one of them. Now, Sage offers new software that can help you improve productivity in many areas. Sage Business Cloud has all the business software you need in one convenient package.

Sage Business Cloud provides a core set of business services that includes:

  • Accounting
  • Financial management
  • Payroll
  • Payment
  • Human Resources Management
  • Banking Services

Additional applications are also available that connect easily to Sage Business Cloud so you can adapt the product to your unique business needs.

Sage Business Cloud offers a right-sized package for every business. It takes ERP to new levels and provides a comprehensive suite of business services that can be scaled as your needs change.

For more information about Sage Business Cloud, contact IWI Consulting Group.

IWI Consulting Group helps businesses gain insights into their operations, inventory, and profitability. We provide software and support for a wide range of industries throughout Canada. For more information, please visit IWI Consulting Group or contact us today.

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