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SAGE X3 IMPLEMENTATION & SUPPORT SERVICES

Sage X3 Implementation & Support for Your Business

Implement Sage X3 around your business processes and keep your team supported as your organization evolves. IWI helps you plan, configure, migrate and optimise your ERP across finance, inventory and operations.

  • Reduce implementation risk and disruption
  • Connect your data, systems and financial operations
  • Support your users and improve workflows beyond go-live
Years of ERP Experience
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Organizations Supported
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Client Retention
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IMPLEMENTATION & ONGOING SUPPORT

Sage X3 Implementation and Support, Built Around Your Business

From initial planning to everyday system use, IWI helps your team implement Sage X3, address challenges and adapt the solution as your business evolves.

Sage X3 Implementation

Build a clear path from your current systems to Sage X3, with a project shaped around your processes, data and people.
  • Business requirements and solution design
  • Sage X3 configuration and workflow setup
  • Data migration and validation
  • Integration planning and coordination
  • Business scenario testing and user training
  • Cutover planning and go-live assistance

Sage X3 Support & Optimization

Help your team resolve day-to-day challenges, improve workflows and keep Sage X3 aligned with changing business needs.
  • Functional guidance and issue investigation
  • Configuration and workflow improvements
  • Reporting and dashboard assistance
  • User onboarding and refresher training
  • Planning and testing for system changes
  • Ongoing optimization opportunities
Implementation deliverables and support coverage are defined in your agreed service scope.
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Customer Success

How IWI Helped MLW Foods Implement Sage X3 in 10 Months

See how the Montreal-based food manufacturer worked with IWI to replace SAP, modernize its operations, and build a more efficient and scalable ERP environment.

Replacing SAP Without Disrupting the Business

Following the acquisition that led to the formation of MLW Foods, the company needed to move away from its former parent company’s SAP environment and implement its own ERP within a tight timeline.

The business could not stop during the transition. MLW Foods needed a solution that could support process manufacturing, distribution, quality control, forecasting, data analytics, and continued growth without the complexity and cost of SAP.
  • Tight timeline to replace SAP
  • Business continuity during the transition
  • Complex food manufacturing requirements

A Phased Sage X3 Implementation Led by IWI

MLW Foods selected IWI Consulting Group to implement Sage X3, supported by Sage Enterprise Intelligence. The implementation began with general ledger and accounts payable before progressing to distribution and manufacturing.

IWI also helped configure automated data collection, lot and inventory tracking, quality control workflows, reporting, dashboards, and KPIs.
  • Finance implemented first
  • Distribution and manufacturing followed
  • Automated data collection and lot tracking
  • Customized reporting, dashboards, and KPIs

Fully live in 10 months

Lower Costs, Better Visibility, and Greater Operational Control

With Sage X3 and IWI, MLW Foods created a more efficient and connected operating environment. The company reduced ERP costs, automated previously manual processes, improved forecasting, strengthened quality control, and gained more detailed operational and profitability insights.

  • 100% end-to-end lot traceability within minutes
  • 15% reduction in inventory holding costs
  • Streamlined compliance reporting for food safety audits
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CUSTOMER PROFILE
mlw foods

MLW Foods is a privately held food manufacturer based in Montréal, Quebec. The company manufactures, distributes, and commercializes a broad range of frozen foods, including meals, soups, and appetizers.

  • Location: Montréal, Canada
  • Industry: Food Manufacturing
  • Sage Solutions: Sage X3 and Sage Enterprise Intelligence
  • Implementation Partner: IWI Consulting Group
“With Sage X3 and IWI, we stay out in front. I never feel like we’re playing catch-up.”

— Jacques Plante, CIO and CFO, MLW Foods

IMPLEMENTATION HIGHLIGHT

Fully operational with Sage X3 in 10 months while maintaining business continuity.

WHY IMPLEMENTATION MATTERS

The Right Implementation and Support Make Sage X3 Work for Your Business

Getting value from Sage X3 requires more than configuring software. Clear requirements, reliable data, tested integrations and prepared users create a stronger foundation. Ongoing support helps your team resolve issues and keep the system aligned with changing business needs.

THE IWI APPROACH

Our Sage X3 Implementation and Support Approach

IWI Group brings together your processes, data, systems and people through a structured implementation approach, followed by support and improvement activities aligned with your agreed scope.

01

Assess

We evaluate your current systems, processes, operational challenges, and business priorities to define what the Sage X3 implementation needs to accomplish.

  • Business process discovery
  • Current-state assessment
  • Requirements gathering
  • Project goals and priorities
02

Design

We translate your requirements into a practical solution design that defines future workflows, system architecture, integrations, responsibilities, and project scope.

  • Future-state process design
  • Sage X3 solution architecture
  • Module and integration planning
  • Project scope and governance
03

Configure

We configure Sage X3 around your financial, purchasing, inventory, reporting and industry-specific requirements, with workflows and permissions aligned to your team.

  • Sage X3 configuration
  • Workflow development
  • Roles and permissions
  • Reports and dashboards
04

Validate

We migrate and reconcile data, test integrations, validate business-critical workflows, and work with your users to resolve issues before the system moves into production.

  • Data migration and reconciliation
  • System integration testing
  • User acceptance testing
  • Issue resolution and validation
05

Deploy

We prepare your team, data, and systems for the transition to Sage X3 through structured cutover planning, role-based training, go-live support, and early-stage stabilization.

  • Cutover and go-live planning
  • Role-based user training
  • Go-live support
  • Initial system stabilization
06

Support & Improve

After go-live, we help your team address support needs, improve workflows and evaluate new capabilities as your business evolves.

  • Functional support and issue investigation
  • User guidance and training
  • Reporting and workflow improvements
  • Planning for system changes
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BUILT FOR COMPLEX OPERATIONS

Sage X3 Services for Different Stages of Your Business

Whether you are replacing an ERP, expanding your operations or improving an existing Sage X3 environment, IWI can help assess your requirements and define the next step.

New Sage X3 Implementation

Plan and implement Sage X3 around your business processes, data and reporting requirements.

ERP Replacement & Migration

Define a structured transition from your current ERP, including data preparation and validation.

Existing Sage X3 Support

Review recurring issues, user needs and the support required for your current environment.

Multi-Entity & Multi-Site Operations

Align shared processes and reporting while accounting for local operational requirements.

SaaS Readiness & Migration

Assess deployment options, integrations and customisations before planning a move to SaaS.

System Optimization & Adoption

Improve workflows, reporting and user confidence as your requirements evolve.

CONNECTED OPERATIONS

Move Your Data. Connect Your Business.

Your Sage X3 project needs to account for the systems and information your business relies on. IWI Group helps scope data migration and integrations around your existing environment, with clear responsibilities for preparation, testing and validation.

Replacing an ERP or improving an existing Sage X3 environment? Review the data, interfaces and connected applications that need to move, change or remain in place.

Sage X3 connecting CRM, e-commerce, warehouse, payments, manufacturing, analytics, payroll, and legacy business systems.
CLOUD DEPLOYMENT

Sage X3, Now Available as a Fully Managed SaaS Solution

Experience the industry-leading ERP capabilities of Sage X3 combined with the security, scalability, and ease of deployment of a modern SaaS environment, fully supported by IWI Group.

Managed Cloud Delivery

Reduce the infrastructure management required from your internal team with a SaaS environment managed by Sage.

An Evolving Platform

Use a maintained cloud platform while planning for release readiness, integration compatibility and business-process testing.

A Planned Transition

Assess your data, integrations and customizations with IWI before defining the scope of a new deployment or migration.

Sage manages the platform

The SaaS environment is managed according to the applicable Sage subscription agreement.

IWI supports your business application

Implementation, migration, configuration, training and application support are delivered according to your agreed IWI service scope.
Other Sage X3 deployment options remain available. We can help assess the approach that fits your requirements.
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SAGE AI & SAGE COPILOT

Explore Practical AI Capabilities in Sage X3

Help your team access business insights, identify emerging issues and reduce repetitive work with Sage Copilot and AI-powered automation.

Ask Questions with Sage Copilot

Use natural-language questions to access contextual business insights directly within Sage X3 workflows.

Identify Sales & Fulfilment Risks

Surface issues such as overdue orders, delayed shipments and changes in customer demand so your team can investigate and respond.

Reduce Manual Invoice Processing

Explore AI-powered accounts payable automation for invoice capture, classification and vendor matching.

Explore what fits your environment.

Discuss relevant capabilities, data readiness, configuration and user training with IWI as part of your implementation or optimisation scope.

Get Sage X3 & Services Pricing

Feature availability, prerequisites and licensing will be confirmed for your Sage X3 environment.

WHY IWI

A Sage X3 Partner Focused on Your Long-Term Success

IWI combines Sage expertise, business process knowledge, implementation experience, and ongoing support to help organizations achieve more value from Sage X3.

Business-Process-First Approach

We start with your workflows, priorities and reporting requirements to define an appropriate Sage X3 approach.

25+ Years of Sage Experience

Draw on IWI’s experience helping organizations evaluate, implement and improve Sage business solutions.

Business & Operational Understanding

Connect financial and operational requirements with a practical solution design and clearly defined project scope.

Support Beyond Go-Live

Plan for user assistance, issue resolution and ongoing improvements through an agreed support arrangement.

FREQUENTLY ASKED QUESTIONS

Questions About Sage X3 Implementation

How long does a Sage X3 implementation take?

The implementation timeline depends on the complexity of your business processes, the number of users, and the customization scope. A Sage X3 implementation typically takes 4 to 10 months and follows phased stages of planning, design, development, training, and deployment.

Pricing depends on your software requirements, implementation scope and support arrangement. Request a tailored quote with subscription or licensing, implementation services and ongoing support identified separately where applicable.

Yes. IWI can help assess your legacy database and guide you through the data extraction, cleansing, mapping, and importing phases. Clean data is critical for ERP success, and our experts ensure a reliable transfer from your old system to Sage X3.
Yes. Sage X3 can be integrated with external platforms such as CRM systems, specialized e-commerce sites, third-party logistics (3PL) providers, and HR tools using its robust Web Services, API framework, and IWI’s custom connector capabilities.
Yes. Training and user preparation can be customized to your staff’s needs. We offer role-based training sessions, comprehensive documentation, and hands-on workshops to drive maximum user adoption and confidence long before the official launch.

IWI can provide stabilization assistance and ongoing application support under an agreed service arrangement. Coverage, service hours and response targets are defined in your support agreement.

Yes. IWI can assess an existing, incomplete, or underperforming implementation. Our rescue and recovery services pinpoint bottlenecks, resolve technical configurations, re-engage users, and align the software to your actual business processes.
Yes. Depending on your priorities, a phased implementation is often recommended to manage risk, control costs, and reduce internal resource strain. For example, core financials can be launched first, followed by distribution, manufacturing, or CRM.
Yes. IWI works with organizations that require multi-legislation, multi-currency, and multi-site setups. Sage X3 excels in multi-entity environments, letting you consolidate financials while maintaining separate local operational rules.

Get a Clearer Plan and Price for Sage X3

Whether you need a new implementation, support for an existing system or a SaaS migration assessment, IWI will help define the scope and next steps for your business.

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