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Cloud ERP Enables Customer Service Where the Sky’s the Limit

Published on: Aug 01, 2018

Cloud ERPCloud ERP makes it easier for your company to offer exceptional customer service—the kind of service that surprises and delights customers.

Mobile devices have changed how individuals interact with the world. Advertisements on kiosks invite us to use our smartphones to scan QR codes for more information. People expect to connect with friends, family, and business colleagues at any time of the day or night. Mobility is no longer a unique proposition; it’s ubiquitous.

Companies today are using mobile ERP to integrate ecommerce, streamline the warehouse, and improve sales and customer service. Let’s take a closer look at how cloud ERP is raising the bar for service, increasing sales response time, and improving overall business success.

Cloud ERP Software Raises the Bar on Customer Service

Cloud applications have made real-time anywhere access a reality for enterprise software and the systems connected to it. Gone are the days when your team was tied to their terminals to answer customer calls, take orders, or respond to customer queries. Employees may be traveling but they can still respond rapidly to customer questions and concerns. Cloud ERP software helps everyone throughout your company improve their ability to provide exceptional customer service.

Improving Sales Response

When customers call, they don’t want their message to go to voicemail. They expect to speak immediately with their service representative. They want to deal with someone they know, not an anonymous customer service rep working in some call center miles away from your building. It’s not just a matter of answering the phones, either. People demand answers – now!

Fortunately, with mobile ERP software, those answers are at all employee’s fingertips. New cloud-based software, like Sage Business Cloud can be accessed anywhere, anytime. As long as you have Internet access, you can look up an account, check on payments and delivery dates, and confirm inventory levels for anxious customers.

Success for Those Who Invest in Cloud ERP

When companies invest in mobile solutions, they see significant improvements in customer satisfaction resulting in increased revenue. Some improvements you may potentially see include:

  • Faster response times to customer inquiries and complaints
  • Improved customer satisfaction
  • Enhanced retention rates among existing customers
  • Increased reorders among existing customers
  • Lower complaint volume as customers receive better information

Clearly, investing in mobile enterprise resource planning systems to improve sales and customer service is a win-win for most businesses. When your sales and service teams have real-time information at their fingertips, they can do a better job serving customers. And that translates into satisfied customers who will return to order more.

Sage Business Cloud

Sage Business Cloud offers software solutions that provide a broad range of services to help your business remain competitive. With one complete cloud-based platform, you’ll be able to manage core business services. Best of all, it’s based on Sage’s user-friendly system that’s known for reliability, quality, and ease of use.

Sage Business Cloud is a great platform for a variety of business needs. It includes accounting, financial management, and administrative software. You can manage your expenses and invoices, understand and manage cash flow, and examine business growth through one system. The system comes with time-saving tools to make administration easy.

Would you like to schedule a Sage Business Cloud demonstration? IWI Consulting Group is an authorized Sage vendor. We would be delighted to show you Sage Business Cloud or help you find the best product that suits your business needs.

For more information on Sage Business Cloud, visit IWI Consulting Group or call 1-866-916-3851.