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When Should You Find an Enterprise Resource Planning Consultant?

Published on: Aug 15, 2018

Enterprise resource planning consultantShould you bring in an enterprise resource planning consultant to your project? As you explore the myriad options for a new ERP system, the task can seem overwhelming. Should you go with general ERP or a specific system for food manufacturing, custom manufacturing, or other industries?

Although asking a current staff member to assist with an ERP selection may seem like a good idea, they may not have the time or information to make a smart choice. Enterprise resource planning consultants know their systems inside and out and can bring many benefits to the project.

An ERP consultant can be especially helpful if you’re shopping around for a replacement system. By explaining to the consultant what you like and dislike about the current system, they can use their industry knowledge to steer you towards software that’s a better fit for your needs.

We’re of the belief that you should bring an enterprise resource planning consultant into a project as early as possible, but don’t just take our word for it—listen and reflect on these pros and cons, too. Then you can make your own mind up about hiring and onboarding an ERP consultant.

When Working with a Consultant Is Best: Replacing Outdated Software

If it’s been a while since you shopped for ERP software, the newer choices on the marketplace may seem overwhelming. Cloud versus on site? Integrated suites or stand along suites?

Reviewing product literature, participating in demos, and calling references takes time. Unless you plan to hire someone just to run and manage your company’s ERP system, you’re going to have to pull an employee away from his or her regular duties to manage the process of finding, reviewing, and onboarding a new ERP system.

ERP consultants can help you identify current challenges and needs within your company, prioritize them, and define project scope, size, and parameters. They can assess other systems that may need to communicate with the ERP system and how best to accomplish this integration. An ERP consultant’s only job is to find the right software for your company, so they have the time, knowledge, resources and skills to complete the project successfully.

Consultants Can Help with Change Management

An outside consultant can also help your team through the changeover process from the current ERP system to the new system. Even if everyone is looking forward to the new system, there’s always a learning curve. Having someone from outside the company to lead training, answer questions, and help guide everyone through the new system is a big help.

The Legacy Lives On – Undoing Legacy Systems

There’s another wrinkle that an enterprise resource planning consultant can help with and that’s legacy systems. Sometimes, employees become emotionally invested in a legacy system even if it’s no longer doing what they need it to do. Others become the “gurus” of the old system and feel a sense of pride in their ability to get things done with it when others can’t.

Having an external consultant to evaluate and assess the situation can help you mitigate the stress of switching these types of employees over from the legacy system to the newer system. Consultants who understand this mindset can guide, mentor, and cheerlead everyone through the onboarding process, making the transition much smoother for all.

Using Underutilized Systems

Not all problems call for brand-new solutions. In some cases, an ERP system could continue to provide a useful service to a company if everyone just understood how to use it better.

If that’s the case, your ERP consultant can be of enormous benefit. Once the consultant has assessed the situation, they can review the current software and see if it’s a match for your needs or if something different really is required. It may be a case of new training for staff or offering additional training.

Sometimes, high turnover rates can make the software seem like the problem when it’s really the amount of knowledge, experience, and training the newcomers receive. In that case, an ERP consultant can help problem solve by ensuring adequate training is included so that everyone reaps the benefits of the existing system.

Whether or not you need a new ERP system, an enterprise resource planning consultant can help you maximize the value of your existing system.

IWI Consulting Group

IWI Consulting Group helps Canadian businesses and non-profits choose and adapt the best enterprise resource planning (ERP) software for their needs. Small to mid-sized companies will find the help and resources they need to choose the right software at the right value. For more information, visit IWI Consulting Group or call 1-866-916-3851.