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Project success isn’t simply defined by outcomes — it’s also critical for professional service organizations (PSOs) to consider the total costs of project completion, for this leaders need actionable, applicable and accurate metrics.

The demand for professional service firms is growing as clients increasingly seek out experts in the field with deep technical knowledge and substantial expertise. But according to Government of Canada data, this boost in demand has also caused firms to adopt “one stop shopping” models that deliver end-to-end customer assistance and improve overall profitability.