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14
Dec 2016
Wednesday

Customer-centric enterprise software is the latest buzzword, but it’s more than a fad: it’s a competitive strategy to set your business apart. With customer-centric enterprise software, you can focus on adding value to every transaction to build customer relationships. In an age in which information flows freely through electronic devices, customers are a lot savvier about finding vendors with the best price. Competing solely on price offers little when customers can always find the next option online. To truly make your business indispensable to customers, you need a customer-centric approach. Enterprise software that helps you build a customer service-based business model can help you add that special touch to every transaction that keeps customers coming back for more. A new white paper from IWI Consulting, Customer-Centric ERP: Integrated Systems for Satisfied Customers, is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. Using Your Enterprise System for Maximum Benefit While all ERP systems offer many benefits, there are specific actions you can take to maximize the benefits of your current enterprise software. Three benefits stand out: Data entry at the point of activity. Standardized […]

07
Dec 2016
Wednesday

What business systems are most important in the era of the empowered customer? Today’s customers are empowered with information: facts, statistics, industry news, global business reports, and more. Any time customers search the web, they can find information that not too long ago resided in specialized databases scattered throughout the world. Now that information can be accessed by almost anyone, anywhere. With all that information comes new challenges. Customers no longer rely on a favored vendor simply because that vendor provides the most comprehensive information about their products or services. Service now stands out as the sole distinguishing factor between companies. It makes good sense to focus on systems and methods that enhance customer service. Business systems in the age of customer empowerment must serve that purpose and truly make a difference in the lives of customers to enhance competitive advantage. Business Systems for Competitive Advantage: Customer-Centric ERP The new buzzword is customer-centric ERP. Best in class organizations, or those who have consistently demonstrated high revenues, lowered costs, and good service utilize a customer-centric ERP model to make their businesses stand out in the crowded marketplace. To these companies, facilitating customer transactions and improving service is the best way to […]

30
Nov 2016
Wednesday

Systems such as Sage 300cloud (formerly known as Sage 300) help your business grow its revenues while decreasing costs. If that seems too good to be true, then you may wish to download and read the new free whitepaper from IWI Consulting. Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. In this paper, researchers at the Aberdeen Group discovered that ‘best in class’ companies who use ERP systems and focus on a customer-centric model increased their revenues and decreased costs. They were also able to decrease time to order and improve customer satisfaction overall. Increasing Revenues ERP systems can improve revenues by enhancing worker productivity. Complete and on-time delivery increased substantially in companies using integrated ERP systems. Companies that used a customer-centric ERP solution increased profits 27% compared to similar companies in their industry who increased profits an average of 7%. Increased Sales Where did these revenues come from? Sales to new customers increased as did the upsells and cross-sells to existing customers. The enhanced communication found within the ERP system prevented the sales team from […]

23
Nov 2016
Wednesday

Systems such as Sage X3 that impart a customer-centric focus to enterprise resource planning can improve both customer satisfaction and your bottom line. A new white paper from IWI Consulting, Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. Learn from the Best (in Class) Best in class businesses have higher rates of customer satisfaction and success. Perhaps not coincidently, they are also much more likely to view their ERP system as an important component in a customer-centric model. These are the top performing businesses in the industry, as measured by the Aberdeen Group in criteria explained in the white paper. Such businesses are 51% more likely to use a customer-centric CRM and ERP system to improve their businesses. Companies that can seamlessly integrate data across multiple systems through their ERP compared to others with siloed systems achieved an 88% increase in revenues with a 12% reduction in customer care. They could reduce the costs of customer care while simultaneously improving their company’s value and sales ability, a winning situation for any business. Other Benefits of […]

16
Nov 2016
Wednesday

What is customer-centric enterprise resource planning? What benefit is it to your business? A new white paper available from the IWI Consulting Group entitled Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. Enterprise Resource Planning Explained Enterprise resource planning is a systematic approach to connect siloed data. Instead of separate and discrete systems for accounting, operations, customer relationship management and so on, these systems feed into one ERP system that provides a comprehensive overview of a company’s business. You can still drill down into each system for details, but the big picture is now available through a companywide dashboard that makes it easier to view and use data. Why Focus on Customer Satisfaction? Companies derive many benefits from enterprise resource planning. Customer satisfaction is perhaps the least recognized, yet the most important benefit, among them. Customers today are empowered with more information than at any time in the past. The internet puts vast resources at their fingertips for instant fact-finding. With so much information so readily available, companies that wish to attract and retain customers […]

09
Nov 2016
Wednesday

A new white paper from IWI Consulting, “Great Visibility and Better Business Decisions,” provides details on how businesses can transform their decision-making processes through the use of data derived from systems such as Sage Business Intelligence. Sage Business Intelligence draws information from Sage 300cloud (formerly known as Sage 300) and Sage EM (formerly known as Sage X3), tying multiple databases together into one robust system. The result can break down department silos, as the report states, improve productivity and efficiency, and increase your profits. Why Do Silos Occur in Business? Business silos are something with which many people are familiar. Departments cling to their data and make others run circles to access it. In other scenarios, the data exists, but only one or two people know how to run the specific system to access it. The resulting information bottlenecks can throw off schedules, decrease productivity, and derail efforts at creating data-driven cultures. Silos can be a result of poor technology infrastructure as well as people’s emotions and psyches invested in their role as gatekeeper over information. Some people subtly cling to older systems because their ability to access data gives them power in an organization. Others simply don’t know that alternatives […]

02
Nov 2016
Wednesday

Many companies seek to become “data-driven” enterprises. Business intelligence solutions can be an integral part of a data-driven culture. Their user-friendliness ensures that even the “non techie” people in your organization can learn how to use them for maximum benefit. Creating a Data-Driven Culture Many companies in the manufacturing area are transforming how they make decisions. Changing towards a data-driven culture may not be easy, but business intelligence solutions can make it easier. The right business intelligence solutions combine accurate data, real-time updates, and simple dashboards that make logical sense for even novices to navigate. Such dashboards enable everyone—at all levels of the organization—to find, use, and understand the data inputted into the system. To create a data-driven culture, data must not only be freely available to all, but it must be easy to use. Without ease of use, data remains untapped. Priority must be given to installing systems that work well for the majority of users. Weaning Users Away from Spreadsheets Many businesses have used spreadsheets to capture, analyze, and manipulate data. Spreadsheets are readily available, easy to use, and inexpensive. However, they lack the power that business intelligence solutions provide, and are open to mistakes. Most spreadsheets require […]

26
Oct 2016
Wednesday

If you’ve shied away from ERP systems because of rumors that their business intelligence solutions were too complex, it’s time to re-evaluate that concept. Today’s business intelligence solutions easily transform multiple data sources from throughout your company into meaningful information. A new white paper from IWI Consulting offers additional insights into the application and use of ERP systems for business intelligence. Embedded Business Intelligence Solutions Newer systems embed business intelligence solutions within the framework of the system. This makes it much easier to aggregate multiple data sources and run reports specific to your needs. Such reports can take a “big picture” view and report on factors from different areas within the company. According to the new white paper offered by IWI Consulting, the top applications embedded in business intelligence solutions include: Enterprise resource planning (ERP) Customer relationship management (CRM) Financial and accounting systems Supply chain management Marketing automation Among these types of software, BI is most frequently paired with ERP solutions. Studies indicate that businesses who use a combined, integrated ERP and business intelligence solution are on average twice as likely to gain real-time insights into the status of all business processes. This is a boon for business efficiency, productivity, […]

19
Oct 2016
Wednesday

How Sage Enterprise Intelligence Simplifies Data Part of ERP consulting is ensuring that companies have access both to accurate and timely data through their ERP systems. A new report demonstrates that the need continues for data improvements. Such improvements can be made through Sage Enterprise Intelligence, which integrates ERP systems, including Sage 300cloud (formerly known as Sage 300) and Sage EM (formerly known as Sage X3). You can download the white paper here. Many companies find they are drowning in data yet thirsting for information. The Aberdeen Group, quoted in a new white paper available from IWI, reports that 47% of mid-sized companies agree that their employees are making decisions based on poor quality or incomplete data. The same report indicates that 90% of business leaders feel they lack adequate information to make decisions when they need data. Approximately 27% of the respondents feel that data is too fragmented and distributed to facilitate the development of business plans. Data, Data Everywhere “Water, water, everywhere/and not a drop to drink” the poet Samuel Taylor Coleridge wrote in the Rhyme of the Ancient Mariner. Business can sympathize. Change the words to “data, data everywhere/and not a decision to make” and you understand the […]

12
Oct 2016
Wednesday

Many business owners seek a competitive advantage through better business intelligence. Business intelligence solutions, such as Sage Enterprise Intelligence can provide you with big-picture data of your organization’s performance. Such data enhances your ability to make timely, accurate, and judicious decisions. These decisions aren’t limited to the big picture, however. Every portion of your business, from the warehouse floor to the manufacturing area, benefits. The more data your managers have, the better they can do their jobs. There are many surprising benefits to be derived from the implementation of new business intelligence solutions. Sage commissioned Forrester Research to analyze data from a representative sample of companies on their implementation of Sage X3. The resulting analysis showed abundant benefits and cost-savings. Some, however, were surprising. Three Surprising Benefits from the Implementation of Sage X3 and Enterprise Intelligence There are dozens of benefits your company gains from implementing business intelligence solutions. But three surprising areas include: Automating compliance Improving processes Enhancing availability of data. Automating compliance: Many companies have stringent approval processes over items such as discounts, price breaks, returns, and other areas that directly impact the bottom line. Workers, however, find themselves chasing down managers for approvals, sending myriad reminder emails, […]