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Systems such as Sage 300cloud (formerly known as Sage 300) help your business grow its revenues while decreasing costs. If that seems too good to be true, then you may wish to download and read the new free whitepaper from IWI Consulting. Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. In this paper, researchers at the Aberdeen Group discovered that ‘best in class’ companies who use ERP systems and focus on a customer-centric model increased their revenues and decreased costs. They were also able to decrease time to order and improve customer satisfaction overall. Increasing Revenues ERP systems can improve revenues by enhancing worker productivity. Complete and on-time delivery increased substantially in companies using integrated ERP systems. Companies that used a customer-centric ERP solution increased profits 27% compared to similar companies in their industry who increased profits an average of 7%. Increased Sales Where did these revenues come from? Sales to new customers increased as did the upsells and cross-sells to existing customers. The enhanced communication found within the ERP system prevented the sales team from […]

Systems such as Sage EM (formerly known as Sage X3) that impart a customer-centric focus to enterprise resource planning can improve both customer satisfaction and your bottom line. A new white paper from IWI Consulting, Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. Learn from the Best (in Class) Best in class businesses have higher rates of customer satisfaction and success. Perhaps not coincidently, they are also much more likely to view their ERP system as an important component in a customer-centric model. These are the top performing businesses in the industry, as measured by the Aberdeen Group in criteria explained in the white paper. Such businesses are 51% more likely to use a customer-centric CRM and ERP system to improve their businesses. Companies that can seamlessly integrate data across multiple systems through their ERP compared to others with siloed systems achieved an 88% increase in revenues with a 12% reduction in customer care. They could reduce the costs of customer care while simultaneously improving their company’s value and sales ability, a winning situation for any […]

What is customer-centric enterprise resource planning? What benefit is it to your business? A new white paper available from the IWI Consulting Group entitled Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business. Enterprise Resource Planning Explained Enterprise resource planning is a systematic approach to connect siloed data. Instead of separate and discrete systems for accounting, operations, customer relationship management and so on, these systems feed into one ERP system that provides a comprehensive overview of a company’s business. You can still drill down into each system for details, but the big picture is now available through a companywide dashboard that makes it easier to view and use data. Why Focus on Customer Satisfaction? Companies derive many benefits from enterprise resource planning. Customer satisfaction is perhaps the least recognized, yet the most important benefit, among them. Customers today are empowered with more information than at any time in the past. The internet puts vast resources at their fingertips for instant fact-finding. With so much information so readily available, companies that wish to attract and retain customers […]

A new white paper from IWI Consulting, “Great Visibility and Better Business Decisions,” provides details on how businesses can transform their decision-making processes through the use of data derived from systems such as Sage Business Intelligence. Sage Business Intelligence draws information from Sage 300cloud (formerly known as Sage 300) and Sage EM (formerly known as Sage X3), tying multiple databases together into one robust system. The result can break down department silos, as the report states, improve productivity and efficiency, and increase your profits. Why Do Silos Occur in Business? Business silos are something with which many people are familiar. Departments cling to their data and make others run circles to access it. In other scenarios, the data exists, but only one or two people know how to run the specific system to access it. The resulting information bottlenecks can throw off schedules, decrease productivity, and derail efforts at creating data-driven cultures. Silos can be a result of poor technology infrastructure as well as people’s emotions and psyches invested in their role as gatekeeper over information. Some people subtly cling to older systems because their ability to access data gives them power in an organization. Others simply don’t know that alternatives […]

Many companies seek to become “data-driven” enterprises. Business intelligence solutions can be an integral part of a data-driven culture. Their user-friendliness ensures that even the “non techie” people in your organization can learn how to use them for maximum benefit. Creating a Data-Driven Culture Many companies in the manufacturing area are transforming how they make decisions. Changing towards a data-driven culture may not be easy, but business intelligence solutions can make it easier. The right business intelligence solutions combine accurate data, real-time updates, and simple dashboards that make logical sense for even novices to navigate. Such dashboards enable everyone—at all levels of the organization—to find, use, and understand the data inputted into the system. To create a data-driven culture, data must not only be freely available to all, but it must be easy to use. Without ease of use, data remains untapped. Priority must be given to installing systems that work well for the majority of users. Weaning Users Away from Spreadsheets Many businesses have used spreadsheets to capture, analyze, and manipulate data. Spreadsheets are readily available, easy to use, and inexpensive. However, they lack the power that business intelligence solutions provide, and are open to mistakes. Most spreadsheets require […]