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Client relationship management (CRM) systems were originally designed as a database capable of storing the most important client details and order information. Over the years, it has evolved into a capable system not only used to store important client records and information but to also manage marketing, sales and customer service processes. Companies around the world use CRM software on a daily basis to manage the day-to-day tasks involved in serving clients. From creating new and innovative marketing campaigns to measuring client engagement over a specific period of time, CRM software has many uses to the modern day business. One of CRM’s most critical functions, however, lies in its ability to support the customer service department. From its moment of origin, CRM software was designed to serve as the company’s central source for important customer details: names, addresses, phone numbers, order histories, inquiries, service requests, etc. CRM is a treasure-trove of information, holding the answer to virtually any question you could ever have about your clients. It paints the picture of each client’s history with your company, allowing you to better serve and support the client now and in the future. 4 Convincing Reasons Your Customer Service Departments Needs Client […]

Today’s world is highly connected. In a moment’s time, you can open your Internet browser, see what is happening around the world, chat with a colleague or friend, and place an order for a product or service sold in another country – all without leaving the comfort of your own desk. While globalization has certainly opened up new opportunities for businesses in terms of reaching untapped markets, it has also further complicated the balancing act known as client relationship management. In the past, businesses only had to compete with companies who sold or provided similar products and services in their community. Today, however, they are having to compete with companies all over the world, whether they be mere cities away or entire continents away. As new stores and suppliers emerge, companies are having to develop new strategies for winning new clients and retaining existing ones. While no one can deny that globalization has had a positive impact on the consumer, we must acknowledge the challenges globalization presents to modern-day businesses, particularly in the area of client retention. Client Relationship Management: The Importance of Communicating Value in Today’s Global Market In order to improve client retention, you have to change the […]

Enterprise software systems make it possible to produce reports and charts using sales, purchasing, financial, supplier, and production datasets. These can be used to compare results against industry-wide key performance indicators over time and also can lead to resolution of problems and furthering of successes. Who doesn’t want this kind of fine-tuning capability of best practices and decision making using these reports? It is likely that your company could benefit from all of this. To learn more about big data and how it can improve inventory management, visit here. Now, let’s look at tools for forecasting and analyzing that are gaining strength and helping companies to create reports and successfully use this data. Enterprise Software Tools for Analysis Inventory specialists can take data analysis functionality to a whole new level by integrating inventory optimization tools with existing enterprise resource planning (ERP) systems such as Sage 300cloud (formerly known as Sage 300) and Sage EM (formerly known as Sage X3). These enterprise software optimization systems provide graphics that can illustrate the synthesis of data from all departments. These graphics can help analyze, diagnose, and identify seasonal demand shifts, order patterns, likely stock-out dates, lost sales, excess orders, unsellable items, price reduction […]

“Big data” is a big deal. Have you heard this “buzzword” recently? Big data is so important, and thanks to new inventory optimization tools and technologies, the power of big data is being harnessed like never before. To learn more about inventory optimization in addition to physical inventory control and inventory planning that make up the inventory management process, visit here. Now, let’s dive in deeper to big data and how it can be used best to improve inventory management. The Internet, mobile technology, and software advancements have all enabled businesses to amass and expand gigantic datasets within their enterprise resource planning (ERP) software. Inventory optimization is only possible because of the capabilities offered by these technologies. The data found within enterprise software has been used to prepare tax returns and financial statements plus improve productivity through information sharing within and outside of an enterprise to facilitate communication and collaboration between stakeholders. Enterprise software has provided ways to manipulate data sets within customized financial reports in new and improved ways. The ERP solutions offer the potential to have deep insight into operational trends, customer behavior, and ways to improve efficiency of business models. The goal of data has always been […]

Inventory really is the lifeblood of sales and production processes within manufacturing and distribution companies. Therefore, it is important to have a sufficient stock to avoid lost sales and keep customers satisfied. At the same time, only carrying the necessary quantities of inventory avoids the need to pay extra carrying costs like taxes, insurance, security, and storage. To learn more about this balance and three complications to inventory control, visit here. In order to improve inventory control and management, it is important to understand the process and the three key facets of the process. These facets are distinct from one another and yet interconnected so understanding them all will lead to bettering the entire inventory management process using enterprise software to help get you to where you need to be as a business. The Three-Part Inventory Process Part 1: Physical Inventory Control Physical inventory control is all about receiving, moving, stocking, and the physical control of inventory. This is typically an ongoing process with arrivals and departures occurring daily. Barcoding, consigning, and kit repackaging are all important parts of physical inventory control. In addition, data entry is an important part of the physical side of inventory operations. All items must […]

Using Enterprise Software for Inventory Management and Control If you take a moment to ponder your business’ balance sheet, you will likely realize that inventory is typically one of the biggest numbers on it. Is this true for you? It is probable that your manufacturing and distribution company relies heavily on inventory to get the job done. Inventory is one of the biggest assets in a company. With so much of your business success relying on inventory, effectively controlling and managing it is vital. The good news is that enterprise software such as Sage 300cloud (formerly known as Sage 300) or Sage EM (formerly known as Sage X3) can help! How is this inventory control effectiveness measured? Traditionally, this is done by measuring how successful a company is at reducing inventory investment while still meeting customer needs and customer service goals. It is also done by achieving maximum output while simultaneously keeping costs contained. In essence, it comes down to determining what items to stock, how many of each item is necessary to keep stocked, and when more of that item should be ordered. This “simplistic” rule for effective inventory control does not create a complete picture of the complex reality. In […]

Over the past month, we have taken a closer look at the Food Safety Modernization Act (FSMA), what it involves, what deadlines it outlines for food manufacturing compliance, and how companies are affected by it. For more information on what the FSMA expects out of businesses your size, visit here. The FSMA is sub-divided into sections that impact different food system areas. Within each area, there are individualized deadlines and schedules. Let’s take a closer look at these areas by exploring statutes pertaining to them that are included in the FSMA. Statutes within the FSMA Traceability- Of all the elements food manufacturing businesses will be impacted by, they will be most greatly affected by the traceability requirements that are listed in the act in the realm of “food defense.” Existing product tracking requirements are expected to drastically expand once this element is fully defined within the act. In the future, the current requirement of tracing one step in both directions (forward and back) will likely be significantly modified. Even though the defined requirements are yet to be complete, it is important to consider implementing food industry software that will help in creating more accurate and efficient tracking procedures. In order […]

The reality is that the Food Safety Modernization Act (FSMA) has far-reaching impact. No food company in the United States nor any food company that does business with the United States (including many of here in Canada) is left unaffected by the act. Believe it or not, the beverage industry is impacted as well, and this includes alcoholic beverages. With such a wide reach, companies need to understand that they are very likely affected by these rules and should be considering enterprise resource planning (ERP) software for their businesses to help in meeting them. This food ERP can be essential in keeping up with the processes and information needed to uphold the FSMA’s regulations. To understand the timeframes and deadlines for compliance of these regulations, visit here. How does the FSMA affect companies? For starters, it is important to realize that the nature and size of a company correlates to how the act applies to it in either direct or indirect ways. These same factors also impact how stringent the compliance schedule will be. Let’s take a closer look at all shapes and sizes of businesses to see the affect the FSMA has on them. The Smallest of Food Manufacturing […]

The Food Safety Modernization Act (FSMA) is increasing regulations and restrictions for food manufacturing companies. Failure to comply with the regulations brings with it the threat of mandatory recalls, enhanced inspections, severe penalties, and more. Visit here for more information about the FSMA, its purpose, the implications and impact, and how regulations can be met. In addition to understanding the act itself and what it is intended to achieve, it is also important to have a good understanding of the timelines and deadlines associated with it. These carry significant importance for food manufacturing businesses and are required to be met. The History of the Food Safety Modernization Act The FSMA was originally signed and put into place in January of 2011. Like most laws and regulations, it takes time to implement the laws contained within it. This is certainly true for the FSMA, and implementation is still in process. The Food and Drug Administration (FDA) gradually releases new regulations following processes that allow for public and industry input. The FDA’s role has expanded significantly since with the new act, but they have only been able to gradually increase their resources which lengthens the implementation timeframes. In 2012, the registration system […]

Did you know that major new food safety legislation is reshaping the entire food industry? If you are in the food manufacturing industry, you will need to be prepared. Do you understand what the Food Safety Modernization Act is and what it is all about? Let’s take a closer look to find out more information about the act and answer some important questions about it. Understanding the Food Safety Modernization Act Following the largest threat to safety and security that the United States has ever seen on September 11th, safety and security are more of a major priority than ever before. This includes the importance of food security. In response, a registration system was created for food companies that also included the implementation of controls intended to improve the safety of the food system. A decade later, the Food Safety Modernization Act (FSMA) was created. It further expanded the previous regulations and is the most expansive shift in food manufacturing regulations that has been seen in a long time. By expanding the Food and Drug Administration’s (FDA) power and position, the FSMA also expands the burden felt by the food and beverage industry who are responsible to uphold the regulations. […]