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The data derived from Sage X3 can be used for many things, including improving warehouse management. You’d think that it would take a lot of effort to improve warehouse management and productivity, but sometimes little efficiencies make a big impact. It only takes a few errors to start leaking profits from your business. Case in point: even a half percent (0.05%) of mistakes in picking can lead to money lost processing returns, productivity, and dissatisfied customers. It may seem like a very small amount, but even a little bit is too much when it comes to losing money. Use the data from Sage X3 to review your current return statistics. Read through the reasons why people are returning products. If the wrong products are going out, then you need to take steps to improve picking and packing. Ways to Improve Picking and Packing Examine return information: Review all the information in Sage X3 on your returns. If the number of items returned for incorrect products or reports of incomplete orders is high, it could mean problems in your picking and packing area. Review the existing process: If you have written process and policy manuals, review them now to make sure […]

Exceeding customer expectations, rather than meeting them, seems like a big hurdle to jump. But with software such as Sage 300, keeping customers happy and satisfied is just one of the many attributes of using a comprehensive business management system. It’s easy to get bogged down in warehouse operations at the expense of customer service. Things like cutting costs, improving accuracy, enhancing productivity, and other concepts, are, of course, important; but, all are for naught if they do nothing to enhance the customer experience. The customer is, at the end of the day, the person who pays your salary. By their purchases, they decide whether they choose to do business with your company and whether they believe you are productive, efficient, and accurate. If not, they’ll take their business elsewhere. How can you make the customer the center of your manufacturing universe? By creating a culture that focuses on the customer as the center of operations. Consider the many touchpoints you have with customers now and how each can be enhanced. By focusing on them singly, the collective whole can add up to a big difference. Sales people can be a great source of information to assess the customer experience. […]