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Maximizing Customer-Centric Enterprise Software

Published on: Dec 14, 2016

enterprise softwareCustomer-centric enterprise software is the latest buzzword, but it’s more than a fad: it’s a competitive strategy to set your business apart. With customer-centric enterprise software, you can focus on adding value to every transaction to build customer relationships.

In an age in which information flows freely through electronic devices, customers are a lot savvier about finding vendors with the best price. Competing solely on price offers little when customers can always find the next option online. To truly make your business indispensable to customers, you need a customer-centric approach. Enterprise software that helps you build a customer service-based business model can help you add that special touch to every transaction that keeps customers coming back for more.

A new white paper from IWI Consulting, Customer-Centric ERP: Integrated Systems for Satisfied Customers, is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business.

Using Your Enterprise System for Maximum Benefit

While all ERP systems offer many benefits, there are specific actions you can take to maximize the benefits of your current enterprise software. Three benefits stand out:

  1. Data entry at the point of activity.
  2. Standardized processes for order fulfillment and delivery.
  3. Sales and product department collaboration to set customer expectations.

The common ingredient among these three activities is standardization. Instead of continually performing one-off activities, you can standardize them throughout the organization using your enterprise system.

Data entry at the point of activity, rather than later after the activity has been completed, leads to fewer mistakes. Fewer mistakes in data entry means fewer mistakes in orders and higher customer satisfaction.

Standardized processes for order fulfillment and delivery can help you control costs, timelines, and expectations. Because processes are standardized, you can project potential costs easier. You know how long an order will take to fulfill and deliver since the same process is used every time. All this information is now housed in one centralized system that can be shared with every person in the organization. If customers ask for the information, they receive the same answer each time.

Lastly, collaboration is easier with enterprise software. Data can no longer be siloed and protected by special interests within the organization. Shared data enables easier price setting and goal setting among departments. The more this information is standardized and shared freely, the more it benefits your company and customers.

Sage 300 ERP and Sage ERP X3: Two Enterprise Software Packages to Grow Your Business

IWI Consulting offers business consulting with Sage 300 ERP and Sage ERP X3 software to help your business grow. Each of these enterprise software packages offers different benefits and values to a company, but both can help you achieve your goal of running a customer-centric business.

Sage 300 ERP integrates and streamlines your data for complete end-to-end financial management. You can empower your workforce with all the data it needs to provide customer-focused service. Automated workflows and more help you establish standardized processes throughout the company for maximum efficiency and benefit.

Sage ERP X3 integrates operations across the company for seamless data. You’ll improve productivity, reduce time-consuming manual tasks, and automate workflows for fewer mistakes and greater efficiency. Grow your business with confidence on this reliable, stable enterprise software platform.

More Benefits from Our Free White Paper

Download and read the new free whitepaper from IWI Consulting. Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business.

IWI Consulting offers ERP consulting and systems to help you manage your data efficiently. With the right ERP systems, you’ll never feel as if you’re drowning in data. We can help you select the best system for your needs and learn how to use it for maximum benefit. Call IWI Consulting at 1-866-916-3851.